ONE MEDICAL 

• One Medical is our primary resource for COVID-19 diagnosis and testing to ensure our workforce and customers are safe during this pandemic.

• All Field Experts, Field Fulfillment, and Field Captains have access to One Medical, fully paid by Enjoy.

• You can request a home test kit from One Medical.

 

Learn more about One Medical here.

 

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AETNA 

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Aetna expands Employee Assistance Program (EAP) sessions for you and your family

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As the COVID-19 crisis continues, it's understandable that you and your family may be feeling added stress and anxiety. Connect with a Resources for Life clinician virtually on your phone, tablet or home computer. Services are confidential and available 24/7.  You can access up to 10 services, per issue, each year.

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EAP services can also be used by your dependent children up to age 26, whether or not they live at home.   

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All sessions are completely confidential, and available to anyone in your household – at no cost to you.

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Additional support available 24/7

• Call your 24/7, toll-free at 1-888-238-6232 (TTY: 711) 

• Visit www.resourcesforliving.com. Username: Enjoy  Password: EAP 

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COVID-19 at Aetna: What You Should Know​

• Your Aetna COVID-19 resource home

• COVID-19: Telemedicine FAQs

• COVID-19: Provider FAQs

• COVID-19: Vaccine FAQs

• Order OTC COVID tests

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General health questions

Utilize the 24-Hour Nurse Line to talk to a registered nurse anytime. You can save time, money and a trip to the doctor by making the Aetna Nurse Line your first stop when you have health questions. ​

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KAISER

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Kaiser Permanente members who are diagnosed with COVID-19 will not have to pay co-pays or other cost-share related to their medical care and treatment of COVID-19, even if they have to stay in the hospital.

 

COVID-19 at Kaiser: What You Should Know

• Kaiser Permanente has waived member out-of-pocket costs for inpatient and outpatient services when treating COVID-19. Members who are diagnosed with COVID-19 will not have to pay co-pays or other cost-share related to their medical care and treatment of COVID-19, even if they have to stay in the hospital. 

• This waiver of member out-of-pocket costs will apply to all places of service including, but not limited to, Hospitalization, Office Visit, Telemedicine, Emergency Room and Urgent Care.

• This waiver also applies to inpatient medical, inpatient pharmacy, outpatient medical, and transportation costs associated with the treatment of a COVID-19 diagnosis. 

• Kaiser Permanente’s updated national benefit policy applies to all fully insured benefit plans across all Lines of Business in all Kaiser Permanente regions (unless prohibited or modified by local law or regulation).

See the update from April 8, 2020 here (PDF).

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COVID-19 testing by doctor referral

If you’re concerned that you or a loved one have symptoms of COVID-19, start an e-visit for an online screening. Currently, in-person tests are only available by doctor referral when medically necessary. For more updates on testing, visit kp.org/coronavirus.
 

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Getting care

You can still get the routine care you need through e-visits, phone, or video visits. If you and your doctor determine that in-person care is needed, Kaiser can safely see you at their medical facilities. As part of Kaiser's commitment to protecting your health, they've implemented temperature checkpoints at all the facilities. Anyone entering the facilities will have their temperature checked. If you’re found to have an elevated temperature you’ll be referred to a separate consult area where you’ll be provided directions for receiving appropriate care. 
 
Emergency departments remain open for those with serious conditions who need immediate medical attention. For primary care, specialty care, and mental health services, start by connecting with your care team from the safety and comfort of your home by visitingkp.org/getcare. 

If you’re outside your home region and need care, call the Away from Home Travel Line at 951-268-3900 (TTY 711). You’re covered for urgent and emergency care anywhere in the world. To learn more about getting care while away from home, visit kp.org/travel.

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Pharmacy and mail order prescriptions

To support physical distancing, we recommend placing your prescription order online for mail-order delivery. Most prescriptions can be filled by mail and you should receive them within 7 days. Our pharmacies are currently experiencing a high volume of calls and requests, so we recommend planning ahead whenever possible. Visit kp.org/pharmacy to get started.

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The latest updates for Northern California members

Understand how to get care and see what to expect as Kaiser is implementing changes to protect its members, care team, and communities in Northern California. Read the updates here (PDF). 

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The latest updates for Southern California members

Understand how to get care and see what to expect as Kaiser is implementing changes to protect its members, care team, and communities in Southern California. Read the updates here (PDF). 

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Additional resources

• Coping with loneliness. Limiting contact with others is important right now, but it can feel isolating — and loneliness can take a toll on both your mental and physical health. Try these tips to stay connected and positive.

• Staying active and feeling good. Right now, it’s especially important to care for the whole you — mind, body, and spirit. And since we’re still adjusting to spending our days at home, you may be looking for new ways to stay physically and mentally fit. You can start with some easy tips for staying active at home or a few simple yoga poses to keep your body moving.

• Updated information on COVID-19 and care near you

• Care by phone or online

• Self-care resources and tools

• Loss-of-coverage information

• Donating COVID-19 supplies and personal protective equipment