Getting help during

COVID-19 pandemic

From COVID-19 testing to managing stress during the pandemic, learn about the resources available to you

Living through the uncertainty of COVID-19 is not easy: as we are all navigating these uncharted waters, you can rely on Enjoy's benefit vendors to help you manage your life during the pandemic. 

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Click to listen to a special podcast by Cigna about the latest COVID-19 vaccine information.

ENJOY'S SUPPORT DURING COVID-19

 

  • Emergency Paid Sick Leave. Provides up to 80 hours of paid leave if you can’t work or telework for the following circumstances: 

    • You’ve been advised by a health provider to self-quarantine due to COVID-19.

    • You’re experiencing symptoms of COVID-19 and seeking medical diagnosis.

    • You’re caring for an individual subject to quarantine order or self-quarantine.

    • You’re caring for children due to schools being closed or their caregiver is unavailable because of a public health emergency.

    • You’re subject to a government quarantine or isolation order related to COVID-19. (Please note that “shelter in place” and/or “safer at home” mandates are not the same as a government order to quarantine or isolate.)

If you have any COVID-19 related concerns, please contact globalhealth@enjoy.com.

 

CIGNA

 

Cigna COVID-19 Customer Protection Program

 

During this national emergency, Cigna is more committed than ever to help protect our customers. One way we’re doing this is to proactively monitor out-of-network claims by providers who may be charging unreasonable and excessive rates for COVID-19-related testing, diagnostic screening and treatment.

 

Through Cigna’s new COVID-19 Customer Protection Program, we have put additional support and resources in place to ensure our customers can confidently focus on recovery and not worry about the balance billing practices of some providers. 

Learn more about the program here or download a leaflet here (PDF)

Cigna COVID-19 testing site locator 

If you think you are experiencing COVID-19 symptoms, call your health care provider or local health department to understand whether you need testing and where to go for testing if appropriate. You can find the nearest Cigna COVID-19 testing site here.  

 

Medication assistance during COVID-19

Express Scripts®, a health services division of Cigna, has launched a temporary new savings program to help ensure that you can continue to stay adherent to your prescription medications during the COVID-19 pandemic. Any American who is uninsured can use Express Scripts Parachute Rx to get discounts on many medications at affordable, predictable prices. Learn more about the program here. 

Cigna expands Employee Assistance Program (EAP) sessions for you and your family

As the COVID-19 crisis continues, it's understandable that you and your family may be feeling added stress and anxiety. That's why, for the next six months, you can get added support through Cigna's Employee Assistance Program (EAP). These sessions let you connect with licensed clinicians in Cigna's EAP network at no additional cost to you. It's real support for real life.

Here's what you can expect from the expanded support:

  • Twice the number of free sessions with a licensed clinician in Cigna's EAP network*

  • Meet with counselors virtually on your phone, tablet or home computer

  • Access to informative webcast recordings to help you deal with COVID-19 anxiety, fears and concerns

 

All sessions are completely confidential, and available to anyone in your household – at no cost to you.

Additional support available 24/7

  • You can also call your 24/7, toll-free EAP number or go to myCigna.com > EAP Coverage Page and use the Live Chat feature to get started.**

  • If it is your first visit, please register on myCigna.com for one-time registration.

  • First-time visitors need to create username and passcode.

Cigna mental health resources

Cigna offers a number of resources with a deeper dive on mental health topics. Many are also places to turn for help and support. See the summary of the resources here (PDF). 

Additional resources

 

KAISER

Kaiser Permanente’s National Benefit Policy was updated April 1 to now include waived member out-of-pocket costs for treatment related to a positive COVID-19 diagnosis. Members who are diagnosed with COVID-19 will not have to pay co-pays or other cost-share related to their medical care and treatment of COVID-19, even if they have to stay in the hospital.

 

COVID-19 at Kaiser: What You Should Know

  • As of April 1, Kaiser Permanente is waiving member out-of-pocket costs for inpatient and outpatient services when treating COVID-19. Members who are diagnosed with COVID-19 will not have to pay co-pays or other cost-share related to their medical care and treatment of COVID-19, even if they have to stay in the hospital. This waiver applies to all admissions whose date of service is from April 1 to May 31 (unless superseded by government action or extended by Kaiser Permanente).

  • This waiver of member out-of-pocket costs will apply to all places of service including, but not limited to, Hospitalization, Office Visit, Telemedicine, Emergency Room and Urgent Care.

  • This waiver also applies to inpatient medical, inpatient pharmacy, outpatient medical, and transportation costs associated with the treatment of a COVID-19 diagnosis. 

  • Kaiser Permanente’s updated national benefit policy applies to all fully insured benefit plans across all Lines of Business in all Kaiser Permanente regions (unless prohibited or modified by local law or regulation).

See the update from April 8, 2020 here (PDF).

COVID-19 testing by doctor referral

If you’re concerned that you or a loved one have symptoms of COVID-19, start an e-visit for an online screening. Currently, in-person tests are only available by doctor referral when medically necessary. For more updates on testing, visit kp.org/coronavirus.
 

Getting care

You can still get the routine care you need through e-visits, phone, or video visits. If you and your doctor determine that in-person care is needed, Kaiser can safely see you at their medical facilities. As part of Kaiser's commitment to protecting your health, they've implemented temperature checkpoints at all the facilities. Anyone entering the facilities will have their temperature checked. If you’re found to have an elevated temperature you’ll be referred to a separate consult area where you’ll be provided directions for receiving appropriate care. 
 
Emergency departments remain open for those with serious conditions who need immediate medical attention. For primary care, specialty care, and mental health services, start by connecting with your care team from the safety and comfort of your home by
visitingkp.org/getcare


If you’re outside your home region and need care, call the Away from Home Travel Line at 951-268-3900 (TTY 711). You’re covered for urgent and emergency care anywhere in the world. To learn more about getting care while away from home, visit kp.org/travel.

Pharmacy and mail order prescriptions

To support physical distancing, we recommend placing your prescription order online for mail-order delivery. Most prescriptions can be filled by mail and you should receive them within 7 days. Our pharmacies are currently experiencing a high volume of calls and requests, so we recommend planning ahead whenever possible. Visit kp.org/pharmacy to get started.

The latest updates for Northern California members

 

Understand how to get care and see what to expect as Kaiser is implementing changes to protect its members, care team, and communities in Northern California. Read the updates here (PDF). 

The latest updates for Southern California members

 

Understand how to get care and see what to expect as Kaiser is implementing changes to protect its members, care team, and communities in Southern California. Read the updates here (PDF). 

Additional resources

Employee Assistance Program

All Enjoy employees and their families can schedule face-to-face visits with clinicians, with no charge to you, for issues such as stress, anxiety, depression, family issues, workplace issues, etc.

 

24/7 support at 1-877-622-4327 www.myCigna.com

(Employer ID = enjoy) 

Learn about and access the Employee Assistance Program.

Cigna Mental Health Resources

If you are enrolled with one of the medical plans offered by Cigna, you can access a number of resources and tools to help you manage stress and live a healthier and happier life. 

There include access to a free app Happify, a digital therapeutics platform iPrevail and a Lifestyle Management available on the phone or online. 

Learn more about the resources offered by Cigna.

Kaiser Mental Health Resources

If you are enrolled with Kaiser, you don’t need a referral for mental health services. But your personal doctor is your biggest total health advocate. If you’re struggling, they can connect you with support and help you access care.

Learn more about the support offered by Kaiser. 

National Suicide

Prevention Lifeline

If you or someone you know ever have suicidal thoughts, please contact National Suicide Prevention Lifeline at 1-800-273-8255.

The Lifeline provides 24/7, free and confidential support for people in distress, as well as prevention and crisis resources for you or your loved ones. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 

If you have any COVID-19 related concerns, please contact globalhealth@enjoy.com.