Getting help during

COVID-19 pandemic

From COVID-19 testing to managing stress during the pandemic, learn about the resources available to you

Living through the uncertainty of COVID-19 is not easy: as we are all navigating these uncharted waters, you can rely on Enjoy's benefit vendors to help you manage your life during the pandemic. 

If you have any COVID-19 related concerns, please contact globalhealth@enjoy.com.

Employee Assistance Program

All Enjoy employees and their families can schedule face-to-face visits with clinicians, with no charge to you, for issues such as stress, anxiety, depression, family issues, workplace issues, etc.

 

24/7 support at 1-888-238-6232

(TTY: 711)

www.resourcesforliving.com

Username: Enjoy

Password: EAP

Learn about and access the Employee Assistance Program.

 

ONE MEDICAL 

  • One Medical is our primary resource for COVID-19 diagnosis and testing to ensure our workforce and customers are safe during this pandemic.

  • All Field Experts, Field Fulfillment, and Field Captains have access to One Medical, fully paid by Enjoy.

  • You can request a home test kit from One Medical.

 

Learn more about One Medical here.

 

AETNA 

Aetna expands Employee Assistance Program (EAP) sessions for you and your family

As the COVID-19 crisis continues, it's understandable that you and your family may be feeling added stress and anxiety. Connect with a Resources for Life clinician virtually on your phone, tablet or home computer. Services are confidential and available 24/7.  You can access up to 10 services, per issue, each year.

EAP services can also be used by your dependent children up to age 26, whether or not they live at home.   

All sessions are completely confidential, and available to anyone in your household – at no cost to you.

Additional support available 24/7

COVID-19 at Aetna: What You Should Know

General health questions

Utilize the 24-Hour Nurse Line to talk to a registered nurse anytime. You can save time, money and a trip to the doctor by making the Aetna Nurse Line your first stop when you have health questions. 

 

KAISER

Kaiser Permanente members who are diagnosed with COVID-19 will not have to pay co-pays or other cost-share related to their medical care and treatment of COVID-19, even if they have to stay in the hospital.

 

COVID-19 at Kaiser: What You Should Know

  • Kaiser Permanente has waived member out-of-pocket costs for inpatient and outpatient services when treating COVID-19. Members who are diagnosed with COVID-19 will not have to pay co-pays or other cost-share related to their medical care and treatment of COVID-19, even if they have to stay in the hospital. 

  • This waiver of member out-of-pocket costs will apply to all places of service including, but not limited to, Hospitalization, Office Visit, Telemedicine, Emergency Room and Urgent Care.

  • This waiver also applies to inpatient medical, inpatient pharmacy, outpatient medical, and transportation costs associated with the treatment of a COVID-19 diagnosis. 

  • Kaiser Permanente’s updated national benefit policy applies to all fully insured benefit plans across all Lines of Business in all Kaiser Permanente regions (unless prohibited or modified by local law or regulation).

See the update from April 8, 2020 here (PDF).

COVID-19 testing by doctor referral

If you’re concerned that you or a loved one have symptoms of COVID-19, start an e-visit for an online screening. Currently, in-person tests are only available by doctor referral when medically necessary. For more updates on testing, visit kp.org/coronavirus.
 

Getting care

You can still get the routine care you need through e-visits, phone, or video visits. If you and your doctor determine that in-person care is needed, Kaiser can safely see you at their medical facilities. As part of Kaiser's commitment to protecting your health, they've implemented temperature checkpoints at all the facilities. Anyone entering the facilities will have their temperature checked. If you’re found to have an elevated temperature you’ll be referred to a separate consult area where you’ll be provided directions for receiving appropriate care. 
 
Emergency departments remain open for those with serious conditions who need immediate medical attention. For primary care, specialty care, and mental health services, start by connecting with your care team from the safety and comfort of your home by
visitingkp.org/getcare


If you’re outside your home region and need care, call the Away from Home Travel Line at 951-268-3900 (TTY 711). You’re covered for urgent and emergency care anywhere in the world. To learn more about getting care while away from home, visit kp.org/travel.

Pharmacy and mail order prescriptions

To support physical distancing, we recommend placing your prescription order online for mail-order delivery. Most prescriptions can be filled by mail and you should receive them within 7 days. Our pharmacies are currently experiencing a high volume of calls and requests, so we recommend planning ahead whenever possible. Visit kp.org/pharmacy to get started.

The latest updates for Northern California members

Understand how to get care and see what to expect as Kaiser is implementing changes to protect its members, care team, and communities in Northern California. Read the updates here (PDF). 

The latest updates for Southern California members

Understand how to get care and see what to expect as Kaiser is implementing changes to protect its members, care team, and communities in Southern California. Read the updates here (PDF). 

Additional resources

Kaiser Mental Health Resources

If you are enrolled with Kaiser, you don’t need a referral for mental health services. But your personal doctor is your biggest total health advocate. If you’re struggling, they can connect you with support and help you access care.

Learn more about the support offered by Kaiser. 

National Suicide

Prevention Lifeline

If you or someone you know ever have suicidal thoughts, please contact National Suicide Prevention Lifeline at 1-800-273-8255.

The Lifeline provides 24/7, free and confidential support for people in distress, as well as prevention and crisis resources for you or your loved ones. 

 
 
 
 
 
 
 
 
 
 

If you have any COVID-19 related concerns, please contact globalhealth@enjoy.com.